Reserved seating
Drag-and-drop seating chart builder with 'Focal Point' best-seat logic.
TicketLeap
Long-running US ticketing platform aimed at small-to-mid theatres, schools and festivals, known for its mobile-friendly reserved seating builder.
3.5 / 5based on 52reviews across Trustpilot, Capterra & Google
About TicketLeap
TicketLeap is a Philadelphia-based ticketing platform aimed at small-to-mid US event organisers, particularly theatres, schools, festivals, and community events. It's been around since 2003 and is known for its reserved-seating builder and its mobile-friendly buyer experience.
TicketLeap positions itself as free for organisers when fees are passed to the buyer, which is the default setup. That makes it appealing to organisers who don't want a platform invoice on their books at all.
What you get
Key features
Mobile-friendly checkout
Buyer-side checkout designed for mobile first.
Held seats
Reserve seats for VIPs, comp tickets, accessibility needs.
Embeddable Buy Tickets widget
Drop a ticket button into any website.
Buyer-paid fee model
Default setup makes TicketLeap free for the organiser.
iOS / Android scanning app
Door-side scanning with offline mode.
Web check-in dashboard
Manage door check-ins from any browser if you don't want the app.
Free events
Always free; no fees on free events at all.
Side by side
How TicketLeap compares with Eventbrite
TicketLeap and Eventbrite are similar in scale and positioning: both US-focused, both with reserved seating, both with a buyer-pays-fees model. Where they differ is in the fee structure: TicketLeap is $1.00 + 2% per ticket (capped $20) plus a 3% transaction fee, versus Eventbrite's 3.7% + $1.79 + 2.9% processing.
On a $25 ticket, TicketLeap is meaningfully cheaper. On a $200 ticket, the per-ticket cap of $20 makes TicketLeap dramatically cheaper. The trade-off is TicketLeap doesn't have Eventbrite's marketplace discovery or as deep a feature set for advanced organisers.
Pros & cons
The honest balance: what reviewers consistently praise and consistently flag.
Pros
- Cap of $20 per ticket protects high-value events from fee runaway
- Buyer-pays-fees model makes TicketLeap free for the organiser
- Reserved seating with mobile-friendly buyer experience
- Free for free events, always
- Friendly, personal support for smaller US organisers
Cons
- Limited public API and developer-facing tools
- No native email marketing platform
- US-only; no UK or EU localisation
- Lighter on marketing/CRM features than competitors
- 3% online transaction fee adds up on smaller orders
Real reviews
What TicketLeap users actually say
Choose a category to see verified Trustpilot reviews grouped by topic.
TicketLeap users mention easy setup, the reserved seating builder, and friendly support for small US events.
I have been using Tickleap for many…
I have been using Tickleap for many years. Simply, they are GREAT! Pricing is fair, the product is fantastic and customer service is first-rate. Thank you, Thank you.
Sleek and easy to use platform
Sleek and easy to use platform, support is great!
Pricing
What TicketLeap costs
TicketLeap charges $1.00 + 2% per ticket on paid events, capped at $20 per ticket, plus a 3% online transaction fee. Tickets priced $5 or under cost $0.49 plus the 3% fee. Free events are completely free. No monthly subscription, no setup fees.
US ($)
2.0% + $1.00 / ticket
UK (£)
2.0% + £0.79 / ticket
Is TicketLeap right for you?
Honest guidance on who fits, and who doesn't.
Perfect for you if
- You run small-to-mid US theatres or community events
- You sell tickets with reserved seating
- You want a platform that's free to use (fees passed to buyer)
- You sell high-value tickets and want the per-ticket cap
- You prefer simple, personal support over enterprise tooling
Consider alternatives if
- You're outside the US (TicketLeap doesn't localise)
- You want a deep API and developer integrations
- You need built-in email marketing campaigns
- You sell large volumes of cheap tickets where 3% adds up